Refund policy

Return and Refund Policy for Lace and Lamb

Thank you for shopping at Lace and Lamb. We appreciate your business and want to ensure your satisfaction with our products. Please read our return and refund policy carefully.

1. Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Inspection Process

All returns will undergo a thorough inspection upon receipt. Refunds will only be processed after the inspection is completed. If the item shows any signs of wear, damage, or alteration, Lace and Lamb reserves the right to deny the refund.

3. Refund Eligibility

If the returned item passes the inspection and is deemed eligible for a refund, Lace and Lamb will issue store credit only. Refunds will not be provided in the original form of payment.

4. Return Shipping

Customers are responsible for the cost of shipping items back to Lace and Lamb. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your returned item in good condition.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team within 3 days of the purchase date to request a return authorization.
  • Pack the item securely in the original packaging, including all tags.
  • Include a copy of the original receipt and the return authorization confirmation in the package.
  • Ship the package to the address provided by our customer service team.

6. Store Credit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is approved for a refund, a store credit will be issued.

7. Contact Information

If you have any questions or concerns about our return and refund policy, please contact our customer service team.

Note: Lace and Lamb reserves the right to update or modify this return and refund policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for changes.